Contact Us & Order Help

Most Common Question: "Where is my order?"

If you just placed an order, thank you! We are currently experiencing high volume due to our recent viral launch. Our team is working overtime to get packages out.

⚠️ Important Note on Tracking: If you received a tracking number and the status says "Shipment information received", "Pre-Shipment," "Label Created," or "USPS Awaiting Item"—please do not worry!:

• Your order has likely already left our warehouse.
• This status often means your package is currently in transit to the Regional Distribution Hub nearest to you.
• USPS and logistics partners often do not scan the package until it clears this hub. It is normal for the tracking status to remain 'Unchanged' for 5–7 business days while the package travels to the regional hub.

Our Zero-Risk Promise We are real people (Grace & Team!) and we care about your results. If your order is ever lost or incorrect, we will replace or refund it immediately. You never have to worry about your purchase with Snatch'd.

Still need help? For the fastest response, please use the form below. We typically reply within 24 hours (excluding Weekends).

Direct Email You can also email us directly at: support@havengroupus.com (Note: You may receive a reply from "Haven Group," our parent company).

Send a Message Use the form below to reach out directly—whether it's feedback, a special request, or anything else on your mind.